Northeast Office Systems

Field Service Technician Jobs at Northeast Office Systems

Sample Field Service Technician Job Description

Field Service Technician

Position: Field Service Technician

Location: Greater Worcester Area Local office is in Holliston, MA

Northeast Office Systems (NOS) is an industry leader in office technology, managed print services, and workflow solutions. We proudly serve and support over 10,000 customers across New England, and have been doing so for over 30 years. NOS is headquartered in Holliston, MA. We offer our customers the best of both worlds: the strength and resources of Xerox, a 23-billion-dollar multi-national corporation, and the flexibility and exemplary service of a locally managed company.

As a Field Service Technician for Northeast Office Systems, your main focus is providing the best customer service with regards to troubleshooting, repairing and maintaining the networked office equipment in the Greater Worcester area. Office Equipment includes, but is not limited to: digital networked printers, copiers, scanners, color copiers, fax equipment, etc.


  • Repair and perform preventative maintenance on the full line of black and white and/or color digital copier machines.
  • Follow proper troubleshooting skills and procedures.
  • Utilize systems in place for service call tickets, parts usage, and transfer of inventory.
  • Complete paperwork and report calls and attendance in a timely manner.
  • Properly maintain and inventory all parts and support equipment.
  • Utilize websites, technical manuals and publications, and handbooks, to keep current with new equipment and enhancements to old.
  • Gather information from the customer as a tool to resolve copier, networking, or fax problems.
  • Provide the customer with clear, concise information regarding the status of their equipment.

What We Need From You:

  • Valid & Clean driver's license
  • Must have a strong work ethic and be able to work as an effective, collaborative team member
  • Strong organizational skills and ability to troubleshoot digital copiers
  • Strong Computer skills and familiarity with the internet and networking

What We Provide:

  • Competitive Pay and Bonus Incentives
  • Company Car Program
  • iPhone - laptop
  • Professional Service Training
  • The best, most comprehensive training in the industry
  • Positive Company Culture
  • Full Benefit Package


Northeast Office Systems is proud to be an Equal Opportunity Employer M/F/Disabled/Veteran

Applicants must be authorized to work in the United States and must pass a background/motor vehicle check and a drug screen.


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