Northeast Office Systems

Service Dispatcher Jobs at Northeast Office Systems

Sample Service Dispatcher Job Description

Service Dispatcher

Summary Statement:

The primary purpose of this position is to receive customer calls, determine what the problem is and dispatch a service technician to the customer site.

DUTIES

Dispatch technicians to customer sites to repair equipment

Align and monitor service technician daily activity

Track daily and weekly activity sheets

Resolve customer issues over the phone

Perform other administrative duties when needed.

QUALIFICATIONS

Experience Required:

Should have some computer experience with Microsoft Office, possess good customer service skills and have at least 2 years of customer service experience

Physical Characteristics:

Position required extensive phone work, ability to wear headset.



Education Required:
High School or equivalent

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